iriver EUROPE | Support

Dear Customers,

Congratulations on your decision to purchase a product from iriver. We hope that you will enjoy using it. Should your iriver product exhibit any defects or you have inquiries please feel free to contact our Customer Service team.

You can reach iriver European Customer Service from Monday through Friday 10.00 to 16.00 CET.
We are closed on weekends and German bank holidays.

iriver European Customer Service (iTech, Am Kronberger Hang 3, 65824 Schwalbach a. Ts, Germany) will help you to solve problems that relate specifically to your iriver product.

Contacting us can be done:

Phone:	0049-9005-474837 (min. 50 Cent/min)
E-Mail:	Contact us

*To dial this number simply press the corresponding letters on your telephone keypad.

Before contacting us, be sure to read your operation manual and check our list of Frequently Asked Questions available in English or go to our Ask iriver (Ask Alice) section.

The latest software downloads, firmware updates and operating instructions are available in our Download section.

These resources are currently available in English only.

Please read in our Return Merchandise Authorization (RMA) section what to do when your iriver product is defective.